Privacy Policy

We collect information that you provide directly to us, information collected automatically when you use our Site, and information from third-party sources.

Information You Provide to Us

We collect information you provide when you:

• Create an account or place an order
• Submit a contact form or wholesale inquiry
• Subscribe to our newsletter or marketing communications
• Post reviews, comments, or other content
• Communicate with us via email, phone, or social media

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely by our payment processor)
• Order history and preferences
• Business information (for wholesale accounts)
• Any other information you choose to provide

Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent on pages, links clicked)
• Referring/exit pages and URLs
• Cookie identifiers and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party services we use, such as analytics providers, payment processors, and shipping carriers. This helps us understand how you interact with our Site and improve your experience.

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Communicate with you about your orders, inquiries, and customer service requests
• Send you marketing communications (with your consent) about our products, promotions, and news
• Improve and personalize your experience on our Site
• Analyze usage patterns and trends to improve our Site and products
• Prevent fraud and enhance security
• Comply with legal obligations
• Manage wholesale accounts and business relationships
• Respond to customer feedback and reviews

We use cookies and similar tracking technologies to collect information about your browsing activities and enhance your experience on our Site.

Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly (e.g., shopping cart functionality)
• Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your preferences and settings

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer, but this may prevent you from taking full advantage of our Site.

We do not sell your personal information. We may share your information with third parties in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processing (Shopify Payments and other payment processors)
• Shipping and fulfillment services
• Email service providers
• Analytics providers (Google Analytics)
• Website hosting and maintenance
• Customer service platforms

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government inquiries.

Protection of Rights

We may share information to protect our rights, property, or safety, or the rights, property, or safety of others, including to prevent fraud or abuse.

Our Site uses the following third-party services:

Shopify

We use Shopify to power our online store and process transactions. Your payment information is processed through Shopify's secure payment gateway. For more information about how Shopify handles your data, please visit Shopify's Privacy Policy .

Google Analytics

We use Google Analytics to understand how visitors use our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. For more information, visit Google's Privacy Policy .

Google reCAPTCHA

We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. For more information, see Google's Privacy Policy and Terms of Service .

Social Media

Our Site includes links to social media platforms (Facebook, Instagram). When you interact with these features, you may be sharing information with these platforms. We encourage you to review their privacy policies.

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• ISO 22000 and SQF certified facility standards extended to our digital operations

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it. Retention periods vary based on the type of information and the purpose for which it was collected (e.g., order records may be retained longer for accounting and legal purposes).

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You can update your account information by logging into your account or by contacting us at [email protected].

Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., when we need to retain information for legal or business purposes).

Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites you do not want your online activities tracked. We do not currently respond to Do Not Track signals.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal information we collect, use, and share
• Right to Delete: You can request that we delete your personal information
• Right to Opt-Out: You can opt out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

To exercise these rights, please contact us at [email protected]. We will verify your identity before processing your request.

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Confirm whether we process your data and access your personal data
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request restriction of processing your personal data
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority.

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us at [email protected].

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from the laws of your country. By using our Site, you consent to the transfer of your information to the United States and other countries.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy.